Privacy Policy

At Posters & Polaroids, we are committed to protecting your privacy and ensuring the security of your personal information and uploaded photos. This Privacy Policy explains how we collect, use, store, and protect your data when you use our subscription service.

1. What We Collect

We collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number (for WhatsApp notifications)
• Shipping address (for delivery)

Photo Data

• Photos uploaded by you through our platform
• Upload dates and times
• Photo metadata (file size, format)

Order & Payment Information

• Subscription plan details
• Order history and print status
• Transaction IDs (payment details are stored securely by our payment gateway only)

Technical Information

• Device information and browser type
• IP address and location data
• Cookies and usage analytics

2. How We Use Your Data

We use your information to:

• Process your subscription and print your uploaded photos
• Package and ship your physical prints to your address
• Send order updates, delivery tracking, and service notifications
• Provide customer support and respond to inquiries
• Send promotional offers and marketing communications (with your consent)
• Improve our platform, user experience, and service quality
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Image Privacy & Security

• Photos are stored securely on encrypted servers
• Only authorized personnel involved in printing have access
• Photos are not used for marketing, training AI, or any other purpose
• You retain full ownership and copyright of your images
• You can request deletion of your photos at any time

4. Data Storage & Retention

• Photos: Stored for up to 6 months from upload date to support reprints and customer service
• Account information: Retained as long as your account is active
• Order history: Kept for legal and accounting purposes (up to 3 years)
• Marketing data: Retained until you opt out or request deletion

You may request earlier deletion by contacting us at any time.

5. Marketing & Communication

By signing up for our service, you agree to receive communications via:

• Email: Order confirmations, updates, newsletters, and promotional offers
• WhatsApp: Delivery updates, reminders, and customer support
• SMS: Critical order updates and OTP verification

6. Sharing Your Information

We do not sell or rent your personal information. We only share data with:

• Printing partners: To fulfill your orders (under strict confidentiality agreements)
• Courier services: To deliver your prints (name, address, phone only)
• Payment processors: To handle secure transactions (Razorpay, etc.)
• Analytics providers: To improve our website (anonymized data only)
• Legal authorities: When required by law or to protect our rights

7. Cookies & Tracking

We use cookies and similar technologies for:

• Authentication and session management (essential)
• Remembering your preferences and settings
• Analytics and understanding user behavior
• Personalization and improved user experience

You can control cookies through your browser settings. However, disabling certain cookies may limit functionality. See our Cookie Policy for details.

8. Your Rights

You have the right to:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account, photos, and personal data
• Data portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitations on how we process your data
• Object: Object to certain types of data processing

To exercise any of these rights, contact us using the details below. We will respond within 14 business days.

9. Data Deletion Requests

You can request deletion of:

• Specific photos from your account
• All uploaded images
• Your entire account and associated data
• Subscription history (after legal retention period)

Processing time: 3–14 working days. Note: Deleting photos before the cycle ends may affect printing and delivery.

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately, and we will delete it.

11. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive information
• Regular security audits and updates
• Access controls and authentication protocols
• Secure payment processing via certified gateways

However, no system is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

12. International Data Transfers

Your data is primarily stored and processed in India. If we transfer data internationally for service providers (e.g., cloud hosting), we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated via email or prominent notice on our website. Continued use of our service after changes constitutes acceptance.

14. Governing Law

This Privacy Policy is governed by the laws of India, specifically in accordance with the Information Technology Act, 2000, and related rules. Jurisdiction lies with courts in Chennai, Tamil Nadu.